Refund & Returns Policy for Swing & Blink
Effective Date: January 20, 2026
Overview
At Swing & Blink, we take pride in providing high-quality beauty products and professional cosmetology services. Due to the nature of our products and services, our refund and return policy is designed to prioritize hygiene, safety, and fairness.
Our return policy lasts 30 days from the date of purchase. If 30 days have passed, unfortunately we cannot offer a full refund or exchange.
To be eligible for a return, items must be unused, unopened, and in the same condition in which they were received, including original packaging.
For hygiene and safety reasons, several categories of items are non-returnable.
Non-returnable items include:
- False eyelashes once opened
- Beauty accessories that have been used
- Personal or sanitary goods
- Gift cards
- Downloadable or digital products
- Sale or promotional items
To complete a return request, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Partial refunds may be granted in certain situations, including:
- Items with visible signs of use
- Opened beauty or personal care items
- Items returned without original packaging
- Items returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will notify you via email regarding approval or rejection of your refund.
If approved, your refund will be processed and applied to your original payment method within a reasonable processing timeframe.
Late or Missing Refunds
If you have not received your refund yet, please:
- Check your bank account again
- Contact your credit card provider (processing times vary)
- Contact your bank for confirmation
If you have completed these steps and still have not received your refund, please contact us at {email address}.
Sale Items
Only regular-priced items are eligible for refunds. Sale, discounted, or promotional items are final sale and cannot be refunded.
Exchanges
We only replace items if they arrive defective or damaged. If you need to request an exchange for the same item, please email us at {email address} with photos of the issue.
Approved exchanges should be sent to: {physical address}.
Gifts
If the item was marked as a gift and shipped directly to you, you will receive a gift credit once the return is approved.
If the item was not marked as a gift, the refund will be issued to the original purchaser.
Shipping Returns
To return an eligible product, mail it to: {physical address}.
Customers are responsible for return shipping costs. Shipping fees are non-refundable and may be deducted from your refund.
We recommend using a trackable shipping service or purchasing shipping insurance for high-value items. Swing & Blink is not responsible for lost return shipments.
Cosmetology Services
Payments for cosmetology services are non-refundable once services have been rendered. If you experience concerns with a service, please contact us so we may address the issue professionally.
Need Help?
If you have questions regarding refunds, returns, or services, please contact us at {email address}.